Shipping & Returns

Shipping Policy

• Freight costs subject to change without notice based on carrier pricing

• Orders dispatched within 24hrs of clearing payment

• Charges based on delivery of 1 toy only

• Regional & remote customers please email info@ponycycles.com.au

• Collection at our Perth metro location is available at no charge

• Please note we do not ship to PO boxes

• Orders will be cancelled and refunded if incorrect freight charge selected

Return & Exchange Policy

In the event that your item is faulty or damaged upon delivery, we will repair, replace or provide a full refund.

The following conditions do apply:

• You must make contact with us within 48hrs of receipt

• Returned products must be unused and in their original condition

• Proof of purchase will be required

• Photos of damage / fault may be requested via email

**WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND**