Shipping & Returns

Shipping Policy
  • Freight costs subject to change without notice based on carrier pricing

  • Orders dispatched within 24hrs of clearing payment

  • Charges based on delivery of 1 toy only

  • Regional & remote customers please email info@ponycycles.com.au

  • Collection at our Perth metro location is available at no charge

  • Please note we do not ship to PO boxes

  • Orders will be cancelled and refunded if incorrect freight charge selected

Return & Exchange Policy

In the event that your item is faulty or damaged upon delivery, we will repair, replace or provide a full refund.

 

The following conditions do apply:

 

  • You must make contact with us within 48hrs of receipt

  • Returned products must be unused and in their original condition

  • Proof of purchase will be required

  • Photos of damage / fault may be requested via email

 

**WE DO NOT PROVIDE REFUNDS FOR CHANGE OF MIND**

Contact Us

info@ponycycles.com.au

PH: 0434 990 827

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