FAQ

Frequently asked questions

What ages are the toys suitable for?


Our small size toys are for children aged between 3 to 5 years of age. Our medium size toys are for children aged between 4 to 9 years of age.




Can the toys be used on grass?


No. PonyCycle toys are only suitable for hard surfaces such as bitumen, concrete, brick paving, tiles, wooden floors, vinyl flooring and so forth. They may work on synthetic grass if the base underneath is very hard / firm.




Will the wheels damage internal floors?


No. With proper supervision, the wheels will not damage internal floors. They are made from a rubber material, much like rollerblade wheels, which do not leave marks on floors. If the wheels are dirty then they could leave dirt marks on the floors, but they can be easily cleaned.




Do you sell the large / adult size version?


Yes. We sell our ex-rental large size toys. Note, these toys are of commercial grade quality and have adjustable pedals. They are ideally suited to toy librarys, schools, hire facilities and so forth.




What's the weight limit for the toys for sale?


The small size can handle up to 30kg. The medium size can handle up to 40kg.




Do you ship across Australia?


Yes. We ship to pretty much every location in Australia. If any normal postal / freight service will ship to your area then we can absolutely provide a quote. Please note we cannot ship to PO boxes.




Do you ship outside of Australia?


Yes. If you would like a quote for international freight please email info@ponycycles.com.au